Check Your Receipt to Confirm the Billing Channel
Claude Pro/Max subscriptions purchased on the web (Stripe) are managed separately from subscriptions billed through Apple App Store or Google Play.
Verify Account Email and Billing Records Separately
If your paid plan does not appear, first verify that you signed in with the exact email address or Apple/Google ID associated with the purchase receipt.
Network Diagnostics Cannot Compare Payment Channel Safety
We do not make unverified claims that specific card BINs or app stores grant immunity from account reviews.
Share Only Necessary Receipt Details With Official Support
Never enter full credit card numbers, CVV codes, or identity documents into any third-party website or public forum.
Common Real-World Scenario
For example, if you have an App Store receipt but the web app shows a free plan, check whether you signed in with a different email before purchasing again.
Use the receipt to identify the billing platform
Check the original receipt, payment notice, and subscription page visible in the account to identify the seller and purchase platform. The card type, device brand, or app currently in use is not sufficient. Web, App Store, and Google Play billing may be managed separately, and the current login may differ from the account on the receipt.
For example, if a subscription was purchased through the App Store and later used in a desktop browser, check Apple's receipt and subscription-management flow rather than looking only for a web cancellation button. For missing access after payment, record the purchasing account, time, and platform status and use official support without uploading a full receipt here.
Keep the current plan, next renewal, cancellation status, and refund-request status separate. A receipt does not establish refund approval, and uninstalling an app does not cancel renewal. Continue cancellation or refund handling through the verified original purchase channel and avoid contradictory duplicate submissions.
References & Freshness
The above is independent diagnostic guidance with no access to Anthropic internal risk controls. Policies, UIs, and support workflows may change—always verify against official effective dates and your account portal.